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Know Your Rights at erek33

Your account, your data, and your withdrawals matter. We've built erek33 around transparent terms, secure account handling, and the payment rails you use every day — DANA, OVO…

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REACH US ANYTIME

How to Contact Us About Legal Questions

We staff our support channels during peak hours in Jakarta and beyond so you can ask about account rights, withdrawal holds, or data requests whenever you need clarity. Every message gets logged and routed to the right team — whether it's account security, payment disputes, or a data-subject request. We aim to respond within 24 hours on weekdays and keep a record of every exchange so you have proof of what we've told you.

Team online

Live Chat

Open your account and jump to the chat icon in the top-right corner. Our team responds during business hours, Monday to Friday, 09:00 to 18:00 WIB. All chats are logged in your account history.

Email Support

Send your legal or account question to [email protected]. Include your account ID and a clear description of your issue. We'll respond within 24 hours on working days.

Account Settings

Log in, go to Settings, then Account & Security. You'll find options to request data, report a concern, or manage your account details directly from your dashboard.

DATA & SECURITY

How We Protect Your Information

Your personal data — username, email, ID, payment details, transaction history — lives on encrypted servers and is accessed only by staff who need it for account verification, fraud prevention or legal…

Encryption & Storage

All account data and transaction records are encrypted in transit and at rest. We keep backups to prevent loss and retain records for seven years for compliance with local financial rules.

Access & Deletion

Write to [email protected] with your account ID to request a full copy of your data or ask us to delete it. We'll fulfil genuine requests within 30 days unless legal hold applies.

Account Verification

We use your ID, address and phone to prevent fraud and money laundering. This step protects your account from unauthorized access and keeps withdrawals secure.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted. We never store your PIN or full card number. Withdrawals are verified against your registered account details.

Dispute & Fraud

If you report unauthorized activity, we'll freeze your account, review transaction logs, and work with the payment provider to recover funds where possible.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences, and track gameplay for fraud detection. You can manage cookies in your browser settings.

Your Most Asked Legal Questions

Real questions from our community in Indonesia and beyond — answered plainly.

Your account and balance remain active indefinitely unless you request closure. We won't delete your account or forfeit your balance just for inactivity. If you want to close it, contact support and we'll verify your identity, then freeze the account and process any outstanding balance to your registered payment method.

Yes. Email [email protected] with your account ID and ask for a data subject access request. We'll compile your personal information, transaction history, and account logs, then send them to your registered email within 30 days. No charge applies.

We retain core transaction and account data for seven years to meet legal requirements. Your personal information (name, ID, address) is kept for three years after closure. Once that period ends, we delete your data unless you're under investigation or legal hold.

If your DANA, OVO, GoPay or QRIS withdrawal doesn't land in 24 hours, contact support immediately with your withdrawal ID. We'll check the payment provider's status. If the money is stuck, we can re-process it or investigate with the bank. Never send money outside the app.

All transactions are encrypted end-to-end. DANA, OVO, GoPay and QRIS handle encryption on their end; we use SSL/TLS on ours. Your account dashboard shows every transaction with a timestamp and status so you can verify it.

If you disagree with a bet result or withdrawal, open a support ticket with your account ID, bet ID or transaction ID, and explain the issue. We review logs and settle disputes within five business days. If you remain unsatisfied, ask for escalation to our compliance team.

You own your account and the balance in it. erek33 manages the account and enforces our terms. Your balance is yours to withdraw. If we suspect fraud, we may freeze the account pending investigation, but we won't claim or forfeit your funds without cause and notice.

Related Pages

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